Returns & Exchanges
- Item must be returned within 30 days of purchase
- A 60-day extended return period is available for eligible items from 20 November to 31 December 2024!
- Items must be unused, unworn and in the original packaging.
Please note that:
- The cost of the return shipping is at the expense of the customer.
- Items that have been used, washed or worn or are not in their original packaging may be rejected.
- Clearance items are final sale and cannot be exchanged, returned or refunded.
- Bundle items cannot be exchanged or refunded individually. If you believe you have a faulty item, please click here to contact our Customer Care Team.
Promotional Items
Click here to start your return.
Products Purchased from Love To Dream™ Retailers
Refunds or exchanges on products purchased from any of our retail partners (including Amazon, and any other online retailer), need to be processed with that same retailer. Please contact the store of purchase directly for a refund or exchange.
Terms of Return
Love To Dream™ reserves the right to visually/physically assess the condition of the returned goods prior to offering a replacement. A replacement may be refused if the fault is deemed as normal “wear and tear” rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be replaced and returned to you as soon as possible. Shipping charges associated with the product beings sent back to the purchaser will be covered by Love to Dream™. If you have any other questions, concerns or feedback, please click here to contact our Customer Care Team.